Certified Healthcare Technology Specialist (CHTS) Process Workflow & Information Management Redesign Practice Exam

What can happen if the implementation of new technology is flawed?

1. It guarantees improved workflows

2. It may lead to adverse events despite good technology

3. It can simplify patient data analysis

4. It ensures compliance with regulations

The correct answer is: It may lead to adverse events despite good technology

The implementation of new technology in healthcare systems carries significant risk, particularly when flaws occur during the process. If the implementation is flawed, it may lead to adverse events, despite the technology itself being advanced or well-designed. For instance, improperly configured systems can create gaps in data, leading to miscommunication or errors in patient care. This highlights the critical need for careful planning, testing, and training when introducing new technology to ensure that it functions as intended and effectively supports workflow. In contrast, the options that suggest guaranteed improvements or compliance don’t take into account the complexities and challenges that can arise during the implementation phase. Technology, no matter how promising, does not automatically result in better workflows or compliance; it requires effective integration and adherence to best practices to realize its benefits. Similarly, while technology can aid in data analysis, poor implementation can actually complicate the data management process and lead to inconsistencies.