Certified Healthcare Technology Specialist (CHTS) Process Workflow & Information Management Redesign Practice Exam

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Which of the following factors has been shown to adversely affect performance?

Clear communication
An increase in workload
Regular breaks
Positive work environment

The correct answer is: An increase in workload

The factor that has been shown to adversely affect performance is an increase in workload. When employees experience a surge in their responsibilities or the volume of tasks they need to manage, it can lead to feelings of stress and overwhelm. This elevated workload can result in decreased efficiency, impaired decision-making, and ultimately lower quality of work. On the other hand, clear communication, regular breaks, and a positive work environment are all elements that are associated with improved performance. Clear communication ensures that expectations are understood, reducing confusion and mistakes. Regular breaks allow for mental recovery and can enhance focus when returning to tasks. A positive work environment fosters job satisfaction and motivation, which can contribute to higher productivity levels. Therefore, understanding the impact of workload on performance is crucial for effective management and employee well-being in a healthcare setting.