Certified Healthcare Technology Specialist (CHTS) Process Workflow & Information Management Redesign Practice Exam

Which of the following situations would likely lead to suboptimal performance in a work environment?

1. Setting clear goals

2. Excessive multitasking due to an upcoming deadline

3. Regular feedback sessions

4. Collaborative team settings

The correct answer is: Excessive multitasking due to an upcoming deadline

Excessive multitasking due to an upcoming deadline is likely to lead to suboptimal performance in a work environment because it can create a scenario where individuals are stretched insufficiently across multiple tasks, reducing their overall effectiveness. When employees juggle numerous tasks simultaneously, it often leads to divided attention, increased errors, and diminished quality of work. This scattered focus can not only slow down productivity but also increase stress levels, as employees may feel overwhelmed while trying to meet competing demands. In contrast, the other choices promote better performance. Setting clear goals helps employees understand priorities and focus their efforts effectively, ensuring that their time and resources are aligned with organizational objectives. Regular feedback sessions foster a culture of continuous improvement and allow workers to adjust their approaches based on performance evaluations, significantly enhancing individual and team contributions. Collaborative team settings encourage knowledge sharing and resource pooling, often leading to more innovative solutions and improved problem-solving capabilities. Collectively, these practices enhance productivity and optimize performance, contrasting sharply with the negative impact of excessive multitasking.